TERRITORIES REGION · PRIMARY HUB: SJUOfficial Appointment Booking Fee: $0.00
San Juan Passport Agency (San Juan, PR)
Because Puerto Rico is a U.S. territory, U.S. citizens can fly from Miami, Orlando, or NYC to San Juan (SJU) using only a REAL ID driver’s license—making the San Juan Passport Agency a strategic backup when mainland East Coast agencies are booked.
Federal Counter Address
Plaza Torre de la Reina, 450 Paseo Covadonga, Suite 100, San Juan, PR 00901
Public Counter Hours
8:00 AM – 3:00 PM AST (Mon–Fri)
Same-Day Printing
The State Department does not publish a same-day print cutoff. You need an appointment, and same-day printing is not guaranteed.
How to Get an Appointment
Book at passportappointment.travel.state.gov. If you already applied, or online booking fails, call 1-877-487-2778 (weekdays 8:00 a.m.–5:00 p.m. ET for a life-or-death case). After 5:00 p.m. ET, on weekends, and on federal holidays, call 1-202-647-4000.
Day-of-Appointment Logistics: Transit, Photo Labs & Security
Parking & Airport Transit (SJU)
Located in Puerta de Tierra near Old San Juan and the Capitol building; 15 minutes from Luis Muñoz Marín Airport (SJU).
Nearest 2x2 Photo & Print Shops
Walgreens on Ashford Ave / Puerta de Tierra.
Walk-In & Appointment Verification Rule
Appointment-only; domestic flights from mainland U.S. to SJU do not require a passport for U.S. citizens.
Local Notes for San Juan — Not a State Department Schedule
- ✓Puerto Rico birth certificates issued before July 1, 2010 are invalid for U.S. passport applications by statute; bring an official post-July 2010 Government of Puerto Rico birth certificate.
What You Must Bring to the San Juan Passport Agency Window
1. Appointment Confirmation + Printed Travel Proof: Paper printout of your international flight e-ticket (within 14 calendar days) or foreign visa requirement (within 28 days).
2. Application Form (Single-Sided): Unsigned Form DS-11 (for new/child/lost books) OR signed Form DS-82 (for eligible adult 10-year renewals).
3. Original Citizenship + B&W Copy: Certified U.S. birth certificate with raised seal, naturalization certificate, or prior U.S. passport.
4. Government ID + 2x2 Photo + Fee: Valid driver’s license + front & back B&W photocopy, one 2"x2" photo (no glasses), and $190 (DS-82) or $225 (DS-11) statutory fee.
Live Aggregator Email Alerts & Subscriber Message Board
Watch San Juan (SJU) Advisories and Airport Status
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