Overseas Embassy · U.S. Embassy Mexico City, Consulate General Mérida & Consular Agency CancúnUpdated November 2026 · 6 min read
U.S. Consular Agency Cancún & Mexico — Emergency Passport & Boarding Protocol
What to do if your passport is lost or locked in a resort safe in Cancún, Playa del Carmen, Tulum, Los Cabos, or Mexico City.
Cancún Consular Agency
Blvd. Kukulcán Km 13, Torre La Europea, Suite 301, Zona Hotelera, Cancún
24/7 Mexico Emergency Line
55-8526-2561 (From Mexico) / +1-844-528-6611 (From U.S.)
Full Printing Post
U.S. Consulate General Mérida & U.S. Embassy Mexico City
Land Border Alternative
U.S. citizens cannot be denied entry at U.S. land ports (Tijuana/Juárez)
1. How Emergency Passports Work in Cancún & the Riviera Maya
Note the distinction between a Consular Agency and a Consulate General: The U.S. Consular Agency in Cancún’s Hotel Zone (Km 13, Torre La Europea) accepts emergency applications and coordinates with the U.S. Consulate General in Mérida (or U.S. Embassy Mexico City / Guadalajara / Monterrey / Tijuana).
- ▸If your passport is lost or stolen in Cancún or Tulum, call 55-8526-2561 immediately at 8:00 AM to register an emergency case with the Cancún Consular Agency or Mérida Consulate General.
- ▸Bring your digital passport copy, driver’s license, return flight confirmation out of CUN, two 2x2 photos, and $165.
- ▸Instituto Nacional de Migración (INM) Airport Desk: Arrive at Cancún International Airport (CUN) 3.5 hours before your flight to obtain a replacement FMM exit authorization stamp at the INM counter before airline bag drop.
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